Come uppance is a biatch

The article describes Mr. Stewart Woodworth's battle against Sprint, whose collection department's phone number is one digit off of his business cellphone number. People get calling to beg him from disconnecting their Sprint service for unpaid bills. Sprint refused to take care of changing his or their number and the costs of all those misdialed incoming calls. Read the article to find out what he did to "expedite" the issue.

Wouldn't it just have been easier for Sprint to do what's right instead of what's cheaper (short term)?

Greed is good?

-TPP